Nexant RevenueManager™

Nexant® RevenueManager™ is a fully integrated billing, customer care and revenue management software platform for the deregulated energy markets. It allows energy retailers to support electric and gas customers in residential, commercial, and industrial markets across multiple jurisdictions.

Why Nexant RevenueManager?
Configured on Nexant's award-winning technology architecture, Nexant RevenueManager gives you the unique ability to configure new processes, enter new markets, expand in existing markets, and pursue new revenue opportunities using operational and business resources. This means you can enter new markets and increase profitability faster than ever before.

Key Configurations and Features
Nexant RevenueManager manages straight-through processing across the entire customer lifecycle, from customer acquisition through customer service, billing, and settlement. Because the system is extraordinarily modular, Nexant RevenueManager configurations can be deployed individually on an as-needed basis, or as a fully pre-integrated solution. This means the system can not only fit your needs today, but can also grow and scale as far as your future business requirements demand.

Platform components include:

• Customer care and billing-enables companies to deliver superior customer satisfaction through accurate, timely and flexible invoicing for electric, natural gas, or any other commodity, which in turn leads to accelerated collections and cash flow. This is the core Nexant component
• Complex billing-provides a flexible and boundless rating and calculation engine that delivers interval data management and integrated VB scripting abilities that allow users to meet the unique billing demands of residential, commercial and industrial customers
• Collaboration and transaction management-streamlines and manages all EDI or any format of information exchange with market partners and central market operators in restructuring and competitive markets worldwide
• Product and services billing-provides expanded customer service and revenue generation opportunities by enabling non-commodity billing for any type of product or service...your sales and marketing creativity is the only limit!
• Call center management-provides easy, secure, browser-based access to a single customer management system for all customer service representatives (CSRs) no matter where they are located. Using a single data repository with unlimited interface points, it fully integrates with existing systems to improve CSR productivity and enhance customer service quality through faster data access, accelerated processing speed and reduced inquiry response times.
• Customer explorer-off-loads your call center by delivering web-based self-service for your customers. This includes detailed customer view of usage, billing and financial transactions to improve operational efficiency over the Internet. This reduces the time and cost of manual investigation of inquiries, errors and exceptions - and that means improved profitability.