Senior Vice President of EED-East, Utility Services
Nexant is a recognized leading global provider of utility energy efficiency (EE) and demand response (DR) program delivery services to electric and gas utilities. For over two decades, our practitioners have applied their expertise to the entire life cycle of demand-side management (DSM) programs.
Nexant’s evaluation consultants work hand in hand with our program delivery group to investigate customer enrollment drivers, the effectiveness of marketing campaigns, and the link between processes and outcomes. Our consulting practice regularly develops targeting models that identify customers with high DR, EE and DER adoption potential and high propensity to enroll in specific types of programs. Our industry-leading evaluation experience allows Nexant to bring the very best practices to DSM programs and position DSM as an increasingly viable and cost-effective energy resource.
Using state of the art technology and managing to best-practice KPIs, Nexant call centers in Salt Lake City and San Francisco have helped our utility clients improve their J.D. Power ratings and customer satisfaction scores.
Whether indirectly through trade ally management or directly through program marketing support, Nexant’s program services enable our clients to cement the loyalty and engagement of their customers.
More than 30 leading utilities and organizations in the U.S. use our engineering services in prescriptive, custom, retrocommissioning (RCx), and new construction programs in all energy market sectors:
The latest insights and industry best practices inform our DSM program design services.
Across all DSM program functions, Nexant’s administrative expertise helps programs achieve desired outcomes, operate more efficiently, manage trade ally and customer relationships, enhance customer experience and engagement, and mitigate risk.
Nexant is internationally recognized for its measurement and verification (M&V) expertise. Our methods yield information that feeds continuous improvement for DSM programs.
Technology Enabled Services from Nexant are powered by best in class software like iEnergy and Grid360 to manage end-to-end business processes, reduce costs, and improve planning and customer satisfaction. Through the use of proprietary software and industry expertise, Nexant can design, build, and manage a range of services on behalf of our utility customers.
iEnergy is a the platform of choice for utilities wanting to centralize and streamline DSM program and data management, while enabling new methods to engage their customers all on a modern, purpose-built technology platform. iEnergy can be implemented on its own or managed on behalf of the utility.