COVID-19 Update

Innovating and Adapting through COVID-19 - #InThisTogether

Find out what Nexant is doing to support our customers and employees during COVID-19.

Throughout this crisis, we continue to support a talented group of individuals dedicated to solving the unique and newly evolving needs of our clients around the world. Our work is changing rapidly in response to COVID-19—we have acted swiftly to protect the health and safety of our employees and adapt our services to maintain our commitments to our customers.  We are all in this together, and we are extremely grateful to be working collaboratively with all our clients to navigate through this crisis.

Upholding Commitments to Our Teams

To keep our employees safe we limited travel, shifted to work-from-home arrangements, and temporarily closed offices in response to local public health directives.We have provided employee training and implemented office and field-specific safety plans to prevent the spread of COVID-19 to our employees, clients, and customers. Our employees are our greatest asset and we have worked to maintain job security for members of our team during this time. Even though we are apart, our teams have found new and innovative ways to stay connected. Finding new ways to work collaboratively over distance has been critical to continue to meet the needs of our customers.

Upholding Commitments to our Clients

We live in an amazing era where we are able to do so much work virtually. We’ve transitioned from a company with 20% of employees working remotely to over 95% working remotely in a matter of weeks. We are proud our team has been able to rapidly develop and implement new solutions to meet the current and changing needs of our partners and clients. Just a few examples are outlined below:

  • Our Program Design team has been working with our clients to innovate and find ways to keep programs open and continue to implement energy saving customer projects. Across numerous programs, we have adjusted requirements to operate virtually, implemented remote energy management and field assessments, and developed 2-year no-interest financing opportunities to assist small business customers with reducing costs now. (See our COVID-19 Update Infographic for details on how our work in Utility Services & Software is changing.)
  • Our Business Processing and Customer Care Center in Salt Lake City, UT went virtual in 5 business days without missing one call or delaying any processing. Our cloud-based iEnergy processing system and VoIP-powered call center allow us to manage our 70+ employee team, take customer calls, and process applications from any location indefinitely.
  • Nexant’s Energy and Chemicals Advisory (E&CA) teams have regular commitments to provide independent assessment of project status at various major energy and chemicals construction sites around the world. With travel restrictions in place, in-person visits are not possible, so we have developed approaches that include remote guided video inspections (including via drone) to ensure we can keep stakeholders informed of project progress.

We strive to be a strategic and supportive partner to our clients. We work together, do the right thing, and think differently. Together, we will persevere as we transform and succeed in this new environment.

 

Read Our Blogs on COVID-19

COVID-19 Update Infographic

Nexant’s Top Energy Learning Resources for Kids

The Long 9 Minutes: A Test of Grid Resilience 

How to Conduct Your Own Mini Home Energy Audit

Six Ways Food Service Businesses Can Save Energy

Petrochemical Virtual Workshops by Nexant Training