Utility Exchange: Driving Efficiency Through the Utility-Customer Experience Webinar

Speaking
Jul 21, 2020

Join Nexant’s own Jim Giordano and Nathan Meissner as they speak at the Utility Exchange Web Series: Driving Efficiency Through the Utility-Customer Experience webinar, on Tuesday, July 21, 2020 at 10:30 a.m. (MST).

During this free webinar, you will have the opportunity to learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. The presenter panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

  • Leveraging Technology to Improve Customer Experience in SRP's Small Business Program
  • Enhancing the Customer Experience Through Retail Partnerships
  • Customer Journey Mapping
  • Simple Residential Solutions
  • From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive

Click HERE to register for this free webinar.

Speakers

Jim Giordano, MBA, CEM, CDSM

Principal, Utility Services

Expertise:
Utility and Energy Programs, Products and Services

Jim is a Principal with Nexant’s Utility Services business unit located in the Chandler, AZ office. Jim has more than 25 years experience in the field of energy managemen...read more

Nathan Meissner

Senior Project Coordinator

Nathan Meissner is a Lighting Outreach Coordinator in Nexant’s Utility Services business unit located in Chandler, Arizona. Nathan has 5 years of lighting experience including working as a trade alliance participant in two Arizona Energy Efficiency programs....read more