New Year, New Opportunities

Jan 12, 2018

The Nexant Team accomplished much in 2017 and has positioned our clients for an exciting, bright, and successful 2018. Every new year comes with new opportunities and challenges for every one of us. It’s a time of reflection and focus. Here at Nexant, we’d like to help our clients focus on new opportunities and innovative solutions to exceed goals. Take a look at these three solutions that can help you improve customer engagement, boost operational efficiency, and reduce costs to achieve superior business results throughout 2018.

Empower Trade Allies

Trade allies can set the tone for an entire program. As the local experts who introduce the program to most customers and spend the most time on site planning and installing energy-saving projects, they inevitably play a key role in defining the customer experience. Nexant can help you harness the power of your trade allies by providing them with tools geared towards increasing customer satisfaction and providing excellent customer service. Some of our cloud-based tools include:

  • Web portals and website where they can easily find all the information they need including program tools and marketing materials.

  • Mobile assessment tools that allow trade allies to perform streamlined energy assessments, submit projects, and more.

  • Energy dashboards allow trade allies (and utility clients) to understand where their projects are in the payment process, how many projects they’ve completed, and more.

Real-time Updates for Customers

If you want to deliver exceptional customer experiences that drive revenue and build loyalty, then you need real-time project updates for your customers. Nexant’s project tracking system has the ability to provide customers access to see their application status in real time. They will know as soon as their project has passed each review stage, if there’s an issue with the application, and when their rebate check is on the way.

Marketing Support

Customer and trade ally experiences are defined by first impressions and ongoing engagement. Nexant’s custom marketing and communication solutions inspire utility customers to take energy efficient actions by making programs easy, understandable, compelling, and engaging.

Generate measurable results in 2018 by working with Nexant’s
team to identify and develop fresh, innovative strategies and tactics. 

Whether indirectly through trade ally management or directly through customer care and marketing support, Nexant’s program services enable our clients to cement the loyalty and engagement of their customers. It’s time to look forward to the year ahead with anticipation of the exciting things that can happen.

Contact Nexant today to create value and understand the impact and effectiveness of your strategies.