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Blog

Little-I Innovation: The Key to Adapting Utility Customer Programs in a COVID-19 World
Jan 12, 2021
Jim Giordano
This article first appeared in the December 2020 issue of AESP 's E-Magazine, Strategies . A Case Study on Developing a Virtual Inspection Process If there is one thing that I am certain about, it’s...
Year in Review: Best Blogs of 2020
Jan 7, 2021
Katy McSurdy
It's the start of a New Year! At Nexant, we have hope for 2021 and beyond. Hope for the energy industry and clean energy transition, hope for the COVID-19 vaccine, and hope for humanity. For us,...
Customer Care and Business Processing at Nexant
Mar 30, 2020
Katy McSurdy
Lynn Belken
Many people dread having to call a customer service number. Thoughts of long wait times, endless phone trees, and random hang-ups fill their mind. They feel lucky if they get to talk to someone...
Living in a Digital World
Aug 26, 2019
Lynn Belken
The internet is an increasingly important part of our daily lives and being immersed in technology has become a part of our culture. Things around us are continuing to get smarter, faster, more...
Gen Z values and marketing tactics
Jul 15, 2019
Lynn Belken
Recently we shared with you some thoughts on Generation Z and its Potential Impacts on the Energy Industry . In that blog, we briefly mentioned how the energy industry will need to tell authentic...
Young people's thoughts on energy industry
Jun 17, 2019
Katy McSurdy
Lynn Belken
Who is Generation Z? Generation Z are defined as the children and young adults born from around 1995-2012. They now make up more than one-fifth of the US population and economically, they consume a...
Nexant iEnergy User Consortium in Orlando, Florida
May 29, 2019
Adam Perry
A Hole in One! The best way to describe how comprehensive Nexant’s iEnergy software is, is that it’s truly one platform for every customer program, or if you are at Top Golf, you would say “it’s a...
utility customer experience
Apr 18, 2019
Sujay Hajra
Mukul Kundu
“The utility industry has begun to fully understand the importance of customer satisfaction over the past several years, and now many have dedicated leaders and teams focused on improving the...
Grid consulting, DR rate design, DER Locational Value
Mar 12, 2019
Jim Giordano
I’d like to pose this question to you: “Is the value of a kW reduced (or a kWh saved) on Distribution feeder A, the same as its value on Distribution feeder B, or Distribution feeder C?” In many of...
changes in heat pumps
Feb 7, 2019
Katy McSurdy
Why We Need Heat Pumps The NJ Global Warming Response Act (GWRA) , which was passed in 2007, has a target requiring New Jersey to reduce GHG emissions by 80 percent from 2006 levels by 2050 . This...