Aug 18, 2015
Utilities are transforming how they approach customer engagement in order to build relationships with their customers and in turn increase customer satisfaction by providing positive experiences as...
Aug 6, 2015
Diana Husmann
This week, I was lucky enough to attend ACEEE’s Summer Study on Energy Efficiency in Industry in Buffalo, NY. Aside from trying the buffalo wings, my main goal at the conference was to learn more...
Jul 15, 2015
Diana Husmann
In 2013, Preservation Green Lab (PGL) and the New Buildings Institute (NBI) reported on seven small building segments with high energy savings potential: food service, main street buildings,...
Jun 15, 2015
Diana Husmann
Did you know that small businesses are responsible for 55% of all jobs and 66% of all net new jobs since the 1970s? [1] They also spent $130 billion on energy in 2011. [2] Since these fun facts help...
Mar 16, 2015
Nexant Product Marketing
Streamlining how utilities conduct energy assessments is valuable in itself, but the often overlooked yet extremely valuable piece of an energy assessment is actually the data collected during the...
Jan 29, 2015
Dylan Matthews
Have you ever found yourself joining a gym only to find you’re clueless about how all that fancy equipment works? Or maybe after you’ve become a gym member, you’re not seeing results because you’re...
Jan 22, 2015
Nexant Product Marketing
Have you considered how your utility’s reputation and brand are perceived and influenced by your customers’ online social media interactions?
Oct 20, 2014
Nexant Product Marketing
The “buzz” around customer engagement has taken priority lately with municipal utilities tailoring their services to provide a better customer experience, by encouraging collaborative engagement through their energy efficiency and DSM programs. Maintaining a successful customer-centric business strategy to support DSM/EE initiatives is the most controlling and contributing factor to a changing perception around utility DSM program management and customer engagement. How does your municipal utility design and deliver energy efficiency programs from a customer-focused mindset, to provide a remarkable customer experience?
Oct 7, 2014
Nexant Product Marketing
It’s well understood that customer engagement is a cornerstone for DSM program success. Going a step further, creating positive customer satisfaction to maintain engagement is a crucial cornerstone...
Mar 26, 2014
Nexant Product Marketing
The phrase “move the needle” may be considered rather annoying business jargon by some, but when it comes to utility demand side management (DSM) customer engagement the need to do so seems fitting,...